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BCCR SIGNER UPDATE

Dear Digital Signature user, in the next few days there will be an update in the BCCR Signer program, so its name will change from “BCCR Signer” to “GAUDI Agent”, this change will not modify the functionality of the application.

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Warning of possible phishing

Be careful, we have received reports of phishing reports about websites impersonating us, pretending to guide you in digital signature steps, guides and authentication, please do not enter these and report as malicious sites: www.accesodigitalcr.com, www.soportefirma.digital and www.activadorvirtual.com. The only means approved by the BCCR to obtain support on the use of your digital signature is www.soportefirmadigital.com.

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YOUR INFORMATION IS CONFIDENTIAL

Remember that our website will never request your password and user to enter any financial institution. When you access a website requesting support regarding the use of your digital signature, verify that it has the respective security seals, such as this website has at the bottom of the page.

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DO YOU HAVE QUESTIONS?

In the FAQ section you can find answers to questions related to your Digital Signature.

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WHERE TO USE YOUR SIGNATURE

Do you know where you can use your Digital Signature?
In the section “Where to Use It?” You can find a list of some of the institutions and projects where the Digital Signature is used.

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CONTACT US

In the contact us section you can send us an email that will be answered by one of our Support Agents. You can also contact us via phone or chat.

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NEWS OF INTEREST

In the News section you can find news of interest related to the Digital Signature. Stay up to date with the latest news about the service with just a few clicks.

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Download Installers
Signature Capability Verification
Guides and Manuals

Request Support:

By Phone

+506 2528-4949

By Chat

Click Here

By Email

helpdesk@soportefirmadigital.com

Thank you for your visit!

In this site you will obtain all the information you need to properly install and configure your computer, so that the digital certificate that was saved to your smartcard, and given to you by the Registration Authority, works the way it’s supposed to.

Our aim is to provide you with the necessary support to install the required drivers, so that you encounter no problems when using all digital signature services available country wide.
Once you’ve installed the drivers and configured your computer, you are welcome to verify that your certificate works well, using the tools provided in this website.

“If you obtained or renewed your Digital Signature after September 13, 2019, please proceed to download the latest software, if you renewed it or simply want to have the most up-to-date software, please proceed to perform the software update in windows going to the Installers Download section and following the following manual.”

“If you have a MAC device with macOS Catalina 10.15 some programs have changed their functionality due to Apple’s own modifications, to verify the changes necessary to use the digital signature, you must first perform the software update by going to the Installers Download section and entering our User manual in case of doubts or problems with the process, contact 2528-4949. As an additional point it is important to note that it is not recommended to have Catalina version 10.15.1 installed, this due to its security protocols, it is recommended to install version 10.15.2 or later.

Hours of Operation

Monday to Saturday

8:00am to 6:00pm

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Important Announcement

For inquiries regarding the Transparency Registry, the Ministry of Finance will be providing assistance through the following platform:

https://infoyasistencia.hacienda.go.cr/ or by calling 2539-4000 ext. 1.